Refund policy

RETURN + REFUND POLICY

We want you to feel good about what you order from 2ONE5. Because hair products are personal-use items, we’re unable to accept returns on anything that has been opened or used.

RETURNS + EXCHANGES

If your product is unused, unopened and in its original packaging, you may request a return within 14 days of delivery.

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect.

DAMAGED, DEFECTIVE + INCORRECT ORDERS

Something not right? Let us know.

If your order arrives damaged, defective or you receive the wrong product, email us at 2ONE5product@gmail.com within 7 days of delivery.

Please include your order number, a brief description of the issue and a photo when possible. We’ll make it right with a replacement at no additional cost or a refund.

REFUNDS

Once we receive and inspect your return, we’ll let you know when your refund has been approved.

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

NON-RETURNABLE ITEMS

For health and hygiene reasons, we cannot accept returns on opened or used hair products. Final sale or clearance items and gift cards are also non-returnable.

STARTING A RETURN

Email 2ONE5product@gmail.com with your order number, the product you’d like to return and the reason for the return. We’ll send you the next steps.

QUESTIONS?

Have a question about a return or refund? Reach out to us at 2ONE5product@gmail.com