SHIPPING POLICY

We keep shipping straightforward. Here’s what to expect once you place your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

You’ll receive an order confirmation after your purchase is placed and another email with tracking information once your order is on its way.

Processing time is separate from shipping time.

SHIPPING + DELIVERY

We currently ship within the United States.

Available shipping options and rates are shown at checkout and may vary depending on your order and destination.

Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays and other circumstances outside of our control can occasionally slow things down.

TRACKING

Once your order ships, you’ll receive tracking information by email. It may take 24–48 hours for tracking updates to appear after your package leaves our facility.

SHIPPING ADDRESS

Please double-check your shipping address before placing your order.

If you notice an error, contact us at 2ONE5product@gmail.com as soon as possible. Once an order has shipped, we may not be able to change or redirect it.

Orders shipped to an incorrectly provided address are not eligible for a refund or free reshipment.

LOST, STOLEN + DAMAGED PACKAGES

If tracking shows your package as delivered but you can’t find it, check around the delivery location, with neighbors and with the carrier first. If you still can’t locate it, reach out to us and we’ll help with the next steps.

2ONE5 is not responsible for packages that are lost or stolen after confirmed delivery.

If your order arrives damaged, contact us at 2ONE5product@gmail.com within 7 days of delivery. Include your order number and photos of the packaging and product so we can get it handled.

QUESTIONS?

Have a question about your shipment? Reach out to us at 2ONE5product@gmail.com.