Shipping policy
At the2one5, we want to ensure your order arrives quickly, safely, and affordably. This Shipping Policy outlines our processing times, shipping methods, rates, and other important details.
1. Order Processing
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Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
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Order Confirmation: You will receive an order confirmation email once your purchase has been placed.
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Shipping Confirmation: A separate email with tracking information will be sent when your order has shipped.
Please note: Processing times are separate from shipping times.
2. Shipping Rates & Delivery Times
We currently ship to customers within the United States.
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Overnight Shipping: 1 business day (if available at checkout)
Shipping Rates are calculated at checkout and may vary based on order size, weight, and destination.
Delivery estimates are provided by carriers and are not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances.
3. Free Shipping
We offer free standard shipping on orders over $[Insert amount] (U.S. only).
4. International Shipping
Currently, we [do not ship internationally / do offer international shipping to select countries].
If offered:
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Delivery times vary by destination (average 7–21 business days).
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Customs duties, taxes, and fees are the customer’s responsibility.
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We cannot guarantee delivery times for international orders due to customs clearance processes.
5. Order Tracking
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Once your order has shipped, you will receive a tracking number via email.
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Tracking updates may take 24–48 hours to appear after your order leaves our facility.
6. Address Accuracy
It is the customer’s responsibility to provide an accurate shipping address.
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Orders shipped to incorrectly provided addresses are not eligible for refund or free reshipment.
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If you need to update your address, please contact us immediately at [Insert email] before your order ships.
7. Lost, Stolen, or Damaged Packages
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Lost Packages: If your tracking shows “delivered” but you have not received it, please first check with your neighbors or local post office. Then contact us at [Insert email] for assistance.
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Stolen Packages: We are not responsible for packages stolen after delivery is confirmed. Customers may file a claim directly with the carrier.
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Damaged Packages: If your package arrives damaged, contact us within 7 days with photos of the package and product. We will assist with a replacement or refund.
8. Pre-Orders & Backorders
If an item is on pre-order or backorder:
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The estimated shipping time will be displayed on the product page.
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Orders containing both in-stock and pre-order items may be shipped together once all items are available, unless otherwise specified.
9. Holiday Shipping
During peak seasons (e.g., Black Friday, Christmas, New Year’s), order processing and delivery may take longer. We encourage you to place orders early to avoid delays.
10. Contact Us
If you have any questions regarding shipping, please reach out to us: